Frequently Asked Questions
What is the latest I can book my transfer?
Although you may book your transfer online, by phone or send email up to 2 hours before the pick up arrival time, we recommend that you book as early as possible to ensure that we have availability.
How can I book?
You can book online, by phone and by email. We will ask you for details regarding the transfer such as flight details and arrival pick up times, destination address details, passenger contact information and luggage amount.
What happens if my journey details change?
Should your journey details change please email or phone us with your new details and we will update your booking accordingly. There may be increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.
Where will I meet the driver at the airport?
The driver will be waiting inside the arrivals lounge of the airport, holding a sign showing your name. The exact meeting point information is going to be included in your reservation confirmation email.
What if I can't find my driver?
If you can't locate your driver, please call us on the telephone number provided to make contact with your driver.
What happens if my flight is delayed or cancelled?
Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. If your flight is cancelled, your reservation will be automatically cancelled.
Do you provide child seats?
Child and baby seats are available on request. You can select the number of seats required on the booking page. Child seats are free of charge.
What is a private transfer?
A private transfer service is a direct, door to door service. You will not be sharing the vehicle with passengers that are not in your party and there are no extra stops to your destination. The prices for private transfers are per vehicle, not per passenger.
Does the airport transfer take us directly to our accommodation?
The private transfer service take you directly to your accommodation.
Are there any extra charges?
The price total on your confirmation is final. There are no hidden extras.
Do I have to tip the driver?
Tips are welocome but not compulsory and entirely at your discretion.
We accept the following forms of payment:
- Cash upon arrival (we accept CZK, GBP, EUR and USD).
- We accept MC, Visa, AMEX, Diners Club, JCB upon arrival to the driver.
- Bank transfers (corporate customers).
